COLLECTION & DELIVERY | T&Cs


We want you to be fully satisfied with every purchase you make at Sunlife Durian Puffs & Pastries. Kindly refer to the details below to find out more.

Self-collection

Location Charge Order Cut-off Time Collection Time

Main Outlet
Causeway Point Shopping Mall
#B1-K10
Singapore 738099


View Map

N.A.

Before 6PM daily
(2 days advance notice)

Daily: 10AM - 10PM

Kiosk
Blk 136 Bedok North Ave 3
#01-140 (333 Coffeeshop)
Singapore 460136

View Map

N.A. Before 6PM daily.
(2 days advance notice)
Daily: 1.00PM - 9.30PM
Closed Every Tuesday.

 Outlet

203 Toa Payoh North
#01-1107
Singapore 310203

N.A
Before 6PM daily.
(2 days advance notice)
Daily: 10AM - 9PM

 

Delivery

Location Charge Order Cut-off Time Delivery Time
Mainland Singapore

 

$20 per location 
(Total order $100 - $179)

FREE delivery 
(Total order $180 and above) 

Minimum order of $100 is required to be entitled for delivery service.

Before 6PM daily.

10AM - 12PM (Weekends)
12PM - 3PM
3PM - 6PM

*Surcharges apply for locations into high security/ restricted areas, specific delivery-time requests, and inaccessible zones

 

Sentosa Island & Jurong Island

No delivery service 

  

[Additional Surcharges - regardless of total bill]

- CBD / Town Areas +$5 
- High Security/ restricted areas/ inaccessible zones +$15
- Specific Delivery Time Requests (beyond our standard delivery timings) +$15

 [Lead Time]
- 2 to 3 days advance notice required for all orders
- 5 to 7 days advance notice required for custom / large orders $500 and above
We reserve the rights to impose additional surcharges for last minute requests or reject unreasonable requests that cannot be met

 

TERMS & CONDITIONS

Re-delivery

An additional charge of $50.00 will be incurred for re-delivery within the stipulated delivery timings.

Location Exclusion

No delivery will be made to Jurong Island and Sentosa Island, as well as locations outside of Singapore.


Delivery Conditions

Sunlife's Durian Puffs & Pastries can be self-collected from our designated outlets or delivered to your door-steps at an indicated address. Delivery is by arrangement only and charges might vary depending on the location and order amount, as indicated in the tables above. Kindly ensure that someone is present to receive the order during delivery as we do not leave the pastries unattended on door-steps. In the event that there is nobody present to receive the order, we can re-deliver to your requested address, however, a re-delivery charge applies. Alternatively, you also have the option of self-collecting your order at our outlets.

We will not be held liable for any damage to the pastries at the indicated destination once we leave your premises. As such, it is recommended that the condition of the pastries should be checked on and certified before we leave. Once the delivery invoice has been signed for, Sunlife Durian Puffs & Pastries shall not be held liable for any damages or failure to adhere to the storage instructions provided.

A minimum order amount of $100 is required for delivery orders placed. For orders to be self-collected, there is no minimum order amount required.

Delivery Fee: $20 per location for orders below $180 | FREE for orders above $180

Urgent/ Large Orders

A 3 to 5 days advance notice is required for orders above $500.00.

Durian Policy

All durian products are highly recommended to be consumed immediately upon purchase and should not be left out in the open for more than 2 hours. All durian products should be consumed on the day of purchase. Should you wish you consume the durian desserts at a later time / next day, kindly store the products in a freezer to prevent spoilage.

We use pure durian in our products and the fruit is sensitive to temperature changes. Sunlife Durian Puffs & Pastries ensures that the quality of all our durian products have met high production standards, and every single batch of durians are tested before being used in the baking process. Any mishandling of the product on the consumers' end will not be entertained, and we will only provide a 1-to-1 exchange on a case by case basis.

 

Bank Transfer Payments

For bank transfers, all payments are to be made payable to POSB Savings Account 112-18513-5 within 24 hours upon confirmation of order. Kindly drop us an email at info@sunlifepastries.com once the payment has been made. We will acknowledge your payment with a follow-up SMS or Email.

 

Payment via PayPal / Credit Card

Paypal / Credit Card is the default payment method for all orders made through www.sunlifepastries.com 

Please proceed to pay by Paypal and login as guest. You do not have to register Paypal account for Visa and Mastercard Payment.

For direct corporate orders / customised orders made through other platforms - admin charges may apply

 

Cancellation Policy

Sunlife Durian Puffs & Pastries reserves the right to cancel an order due to any unforseen circumstances. Customers will be informed in advance via a phone call in the unfortunate event that a cancellation has to be made.

For online orders - Any cancellations (informed more than 3 working days prior to event date) are entitled to a full refund in terms of store-credits which can be used for future orders

For event orders - bundles / party packages / live-stations: a 50% deposit is required upon confirmation and locking in of date + time slot. 

50% Deposit will be forfeited upon client's cancellation of event / order (regardless of notice period).

A 100% full payment is required for all orders / catering services if cancelled within or less than 3 working days prior to the event.

For unique cancellation cases - we will address based on a case-by-case basis & reserve the right to deny unreasonable requests.

HOW TO ORDER?

Step 1

Add items to cart and fill in delivery timing and date (This applies to self-collection orders as well), then click the checkout button.

Step 2

Fill in your email address and shipping address (This applies to self-collection orders as well), then click the Continue button. If you have a discount coupon, please click on "Have a discount code? Click here to enter it", and enter the discount code which you have before clicking on the Continue button.

Step 3

Select your Shipping option, followed by your Billing & Payment option. Next, click on Place my order button.

Step 4

Your order is now successfully placed, and a confirmation email will be sent to you. Kindly follow-up with your payment if you selected the bank transfer option. Enjoy your pastries on your selected delivery date!